Terms and Conditions:

1. ONE-OFF ORDERS

By placing an order, you are bound to the terms and conditions in this agreement.

1.1 Order Acceptance Policy

All orders are subject to acceptance by 89 Petals and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payment.

1.2 Timing

You will be asked to select the delivery date. All reasonable efforts will be made to ensure delivery on this date. If we can not reasonably deliver your order on the delivery date required, we will not accept the order. Free next day delivery is offered for orders accepted by 2pm GMT on Monday, Tuesday, Wednesday, Thursday and Friday. Free delivery for orders received on Saturday and Sunday will be delivered on Tuesday.

1.3 Changes to your order

If you have not created an account, requested order changes can be sent to contact@89petals.co.uk. If you have created an account, you can make changes via the My Account area of the 89 Petals website.
We'll always do our best to make last-minute changes for you, but we can only guarantee changes made by 5am the day before the intended delivery for Tuesday, Wednesday, Thursday, Friday and Saturday deliveries. For Sunday and Monday deliveries, orders need to be cancelled by 5am on the Friday before. If these deadlines are met, a full refund will be issued.
You are responsible for entering correct information - especially delivery addresses at all time. 89 Petals will not take responsibility for non-delivery related to incorrect delivery information.

1.4 Cancelling Order

One-off Orders can be cancelled by 5am the day before the intended delivery for Tuesday, Wednesday, Thursday, Friday and Saturday deliveries. For Sunday and Monday deliveries, orders need to be cancelled by 5am on the Friday before. If these deadlines are met, a full refund will be issued.
If you have not created an account, requested order changes are sent to contact@89petals.co.uk. If you have created an account, you can make changes via the My Account area of the 89 Petals website.


2. Subscriptions and Membership

By signing up for a subscription, you become a member and you are agreeing to the following terms and conditions below.You are bound to the terms and conditions in this agreement until the membership is cancelled.

2.1 Membership Acceptance Policy

All members are subject to acceptance by 89 Petals and we reserve the right to reject any member without giving reasons. In the event of rejection, we will remove your stored card details from record.

2.2 Event Selections

Each combination of event and recipient selected is recorded as an annual subscription. Attached to each subscription is an event date, selection of flowers, a card message and delivery address.

2.3 Cut-offs for delivery of imminent events when joining

We will do our best to process orders for imminent events after you join. We can't guarantee that we will process an order for an imminent event. If the order cut-off has been exceeded for the event this year, we will advise you when signing up.

2.4 Changes to your settings

If you wish to change or update your settings and selections, please do so via the My Account area of the 89 Petals website. You can make changes at any time. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address, flower type and card message) requested at least 3 working days prior to an imminent event. Please note that once the orders status have an order status of "preparation", no changes can be accepted. Preparation can begin up to 4 working days prior to the event date.
You are responsible for maintaining correct information - especially delivery addresses at all time. 89 Petals will not take responsibility for non-delivery related to incorrect or outdated delivery information.
We will try to contact you prior to shipping to check that delivery details are still correct, but take no responsibility for incorrect or outdated information stored. We will not contact you if there is an event within 30 days of an event being selected.

2.5 Cancelling membership

You can cancel your membership at any time via the My Account area of the 89 Petals website. We will delete all your subscriptions immediately and remove your stored payment card from all records. If an order has been created for an imminent event at the time of membership cancellation, this order cannot be cancelled. An order is created and your card is charged 7 days before an event. This payment is not refundable.

2.6 Cancelling subscriptions

Each subscription consists of an event and person. Your annual subscriptions will auto-renew every year card will be re-authorised when the annual subscription auto-renews. You can cancel your subscription at any time via the My Account area of the 89 Petals website. If an order has been created for an imminent event at the time of membership cancellation,this order cannot be cancelled. An order is created and your card is charged 7 days before an event. This payment is not refundable.

3.Payments and Prices

3.1 Payment and Payment Details

All sales and payments will be in GBP. 89 Petals accepts credit card only. We use Braintree payments to process payments.

3.1.1 For one-off orders, you will be charged at the time the order is placed.

3.1.2 For subscriptions, you will be charged the price of the product + shipping charge 7 days prior to the event date. When you register as a member, if the event is less than 7 days from the event date and does not exceed the production cut-off, your card will be charged immediately for that event.

3.1.3 Card Storage If you create an account, your card details will be encrypted and stored securely stored with Braintree payments (payment provider) . You agree that your payment card details can be held in their vault. For more information on security, please see our Privacy Policy Your card can be re-authorized in advance prior to shipping the Products to ensure validity.

3.2 Prices

For each event, you will be charged the price displayed on www.89petals.co.uk on the date that your card is charged. Shipping charges are included in the price. 89 Petals reserves the right to change prices for Products and Memberships at any time. Product prices are not fixed indefinitely. You accept that product prices may occasionally change and you accept these changes. Prices will be displayed on this website and in your account settings.

3.3 Transactions

89 Petals does not issue invoices. You will receive a payment confirmation email.

3.4 Payment problems

If your card can not beauthorized for any reason, 89 Petals reserves the right to either suspend or terminate your account and Membership and terminate these Terms of Service.
For subscriptions, If we do not hold an authorized card on file, we reserve the right not to ship flowers for an event. This means that the recipient will not receive flowers. If we experience issues when trying to charge you card, we will endeavour to contact you prior to the event to inform you and ask you to update your stored payment card.

4.Flower availability, quality and substitution

4.1 Availability

While we make every effort to ensure flowers are representative of the image and description on website all floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. Where this is necessary, and the substitution is significant, we will try to contact you via email. If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution.

4.2 Freshness

Our flowers are occasionally sent out in bud form meaning they will last longer with the recipient. If you receive flowers that do not seem fresh, please contact us at contact@89petals.co.uk to let us know. If, at our sole discretion, the flowers do not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the flowers within 72 hours of receipt to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days.

4.3 Damaged flowers

While our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers in question within 72 hours of receipt of the flowers in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days.

5. Delivery and Refunds

5.1 Delivery method

Flowers are delivered flat packed in specialised packaging that fits through a letterbox. The flowers are not hand tied, and hence need to be arranged upon delivery. Instructions are provided to the recipient.
The standard delivery service used is Royal Mail tracked 24 service.We reserve the right, at our absolute discretion, to use a different service or different delivery method without prior notification.
We only deliver within the United Kingdom. We can deliver to any address within the United Kingdom, but do not deliver to PO boxes and BFPO addresses.
We reserve the right, at our absolute discretion, to cancel your subscription, or not accept an order if it becomes apparent to us that the postal or courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can't, we won't risk disappointing you

5.2 Delivery date

Delivery date may differ to Event date. We reserved the right to attempt delivery in advance of the Event date.

5.3 Late Deliveries

We will provide a full refund in the case of late delivery. You may also keep the flowers.
Late delivery means that an attempted delivery has not been made or the first delivery was made after the event date.
If an attempted delivery has been made on or before event date, and the flowers could not be delivered, this is not considered as late delivery. The member agrees that a tracking status from 89 Petals courier of choice of attempted delivery or delivered on a date or prior to the event date will be considered as Delivered on time and no refunds are available.
If an attempted delivery has not been made on or before the event date, we will refund you in full. It is the member's responsibility to contact us within 7 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.

5.4 Non-Delivery

If the flowers are not delivered at the fault of 89 Petals, we will refund you. If the delivery address that you have maintained is incorrect or outdated at the time of shipment, no refund will be available. If delivery was either made to the incorrect address or not made because the address did not exist or the recipient does not live at that address, no refund will be given.
The member agrees that a tracking status from 89 Petals courier of choice of attempted delivery or delivered on a date or prior to the even date to the address maintained by the member, the delivery will be considered as Delivered on time and no refunds are available If you have maintained the correct address and

  • a) 89 Petals supplied our courier with a different or incorrect address, then we will refund you the full amount.
  • b) courier has delivered the flowers late, then we will refund you the full amount. It is the member's responsibility to contact us within 7 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.

5.5 Adverse weather conditions

As delivery is assured by Royal Mail, during adverse weather conditions (such as heavy snow, ice, flooding or high winds), Royal Mail may not be able to delivery orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.

5.6 Force Majeure?

89 Petals shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Bloom & Wild's reasonable control.

5.7 Returns

Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.

6. Offers and Promotion Codes

1. At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
2. At our discretion, from time to time, we may issue promotional codes that can be redeemed. These codes are valid from the time that we introduce them to the expiry date of the code. Only one code can be used per purchase.
3. In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.
4. As our special offers are contingent on availability, we may change the terms of special offers and promotional codes, or withdraw them altogether, at any time, and without prior notice.
5. We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
6. Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the Bloom & Wild service, and are only available once to any one person.
7. Unless otherwise stated, we only allow one promotion code to be used per order.
8. We reserve the right, at our absolute discretion, to expire or revoke credit, or to temporarily remove the ability to redeem credit on our site.

7.Privacy

We value your privacy. We will never give, lease, sell or otherwise disclose your personal information. Period. Any information you give to 89 Petals will be held with the utmost care. A more detailed explanation about how we safeguard your personal information can be found in our Privacy Policy.

8. Feedback

If for any reason you're not absolutely 100% happy with your 89 Petals experience, please send us An Email.We value your feedback. So don't hesitate to write a review or send us a short video via Our Review Form

9. Copyright

All copy, videos, images, and content on this website are owned by 89 Petals and protected by Copyright. Unauthorized infringement of copyright may be result in legal action being taken against the offending party.

10. General Terms

89 Petals may issue a warning, temporarily suspend, indefinitely suspend or terminate any Customer's right to use or access all or any part of the Site including any account thereon, without notice, for any reason in 89 Petals sole discretion, including without limitation breach of this Agreement and/or violation of the Terms of Service, 89 Petals belief that such access would violate any applicable law, rule or regulation or would be harmful to the interests of, or potentially cause financial loss or legal liability to 89 Petals or another user of the Site.

11. Liability, Waivers and Indemnification

Indemnification:

You agree to indemnify and hold harmless 89 Petals, including its agents, affiliated companies, employees, contractors, directors, and officers, and anyone involved in creating or providing the Application, from all claims or causes of action, liabilities, damages, costs, fines, penalties, and expenses (including legal fees) occurring from or related to the use or misuse of 89 Petals services.


Liability:

TO THE FULLEST EXTENT ALLOWABLE UNDER APPLICABLE LAW, IN NO EVENT SHALL 89 Petals OR ITS AGENTS OR ANYONE INVOLVED IN CREATING OR PROVIDING THIS APPLICATION OR CONTENT (A) BE LIABLE TO THE USER WITH RESPECT TO USE OF THE APPLICATION; AND/OR (B) BE LIABLE TO THE USER FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR OTHER DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOSS, THEFT OR CORRUPTION OF USER INFORMATION, THE INABILITY TO USE THE APPLICATION, OR DEVICE FAILURE OR MALFUNCTION. THE USER'S SOLE REMEDY IS TO CEASE USE OF THE APPLICATION. 89 Petals, ITS AGENTS AND ANYONE INVOLVED IN CREATING OR PROVIDING THIS APPLICATION OR CONTENT SHALL NOT BE LIABLE EVEN IF ANY OF THEM OR ANY AUTHORIZED REPRESENTATIVE OF THEM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES OR INJURY CAUSED BY ERROR, OMISSION, INTERRUPTION, DEFECT, FAILURE OF PERFORMANCE, UNAUTHORIZED USE, DELAY IN OPERATION OR TRANSMISSION, LINE FAILURE, COMPUTER VIRUS, WORM, TROJAN HORSE OR OTHER HARM. Update of these terms:

You agree that the terms and conditions pertaining relating to your membership will be the latest terms and conditions displayed on the 89 Petals website. You will be bound by any change in terms as soon as they are posted to this website.

12. 89 Petals Refer-a-Friend Program

As a Refer-a-Friend member (a "Referrer"), you are subject to 89 Petals Terms and 89 Petals Privacy Policy, as well as the following additional Terms & Conditions for 89 Petals Refer-a-Friend program:

12.1 Qualified Referral.

A Qualified Referral is when a person (Referred Friend) arrives at www.89petals.co.uk website by clicking the Refer-a-Friend program link of the Referrer and completes the checkout process.

12.2 Referred friend.

The Referred friend and the Referrer cannot be the same person (for example, by using a different email address). You are limited to one Qualified Referral for each Referred friend. The same person making the referral cannot claim the Referred friend reward. The referred friend must be a new member who is joining 89 Petals for the first time.

12.3 Referrer Rewards.

The reward per Qualified Referral is £10. For you to earn referral rewards as a Referrer, the Referrer must have at least one active subscription at the time of the Qualified Referral. The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned.If the referred member cancels their membership before they are charged for their first shipment, then the referrers credit will be revoked.

12.4 Referred friend Rewards.

For the referred friend to earn rewards, they must complete the checkout process and select at least one event. They are immediately credited with £10 when they complete the checkout process.

12.5 Reward Payments.

Rewards are credits in increments of £10. Each £10 reward can only be used as credit against purchases and never redeemed in cash. The maximum Qualified Referrals earned may be no more than 10 Qualified Referrals. Each £10 credit is added to a credit balance. Each time a member is charged for a shipment, a £10 credit is deducted. For eg, if you have referred 4 friends who have signed up, you will have a credit balance of £40. When are shipped an order for a flower bouquet with a price of £29, then £10 credit will be applied and you will be charged £19. Your new credit balance will be £30.

12.6 Eligibility.

Eligibility is limited to individuals only who are over 18 years of age. 89 Petals Refer-a-Friend Program cannot be used by businesses for affiliate lead generation as determined in 89 Petals flowers'sole discretion.

12.7 No Spam.

You must comply with all up-to-date "SPAM" laws. Emails must be created and distributed in a personal manner and bulk email distribution is strongly discouraged. Any distribution of your referral link that could constitute unsolicited commercial email or "spam" under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account and exclusion from 89 Petals' Refer-a-Friend program.

12.8 Right to Close Accounts.

89 Petals reserves the right to close the account(s) of any Referrer and/or Referred friend and to request proper payment if the Referrer and/or Referred Customer attempts to use the 89 Petals Refer-a-Friend program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.

12.9 Right to Cancel Program or Change Terms.

89 Petals reserves the right to cancel the Refer-a-Friend Program or to change these Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards or credit will be forfeited at that time.